Total Quality Management Training Articles

Last December, I had the opportunity to chat with a friend who works for a major Canadian consulting firm in the area of quality improvement, i asked him whether his company worked with public sector clients. He replied that while his company felt that this market would be lucrative, he also indicated that the government environment was difficult to manage. In particular, he mentioned two things: governments are too slow to make the commitment to quality improvement, and they are unwilling to embrace the concept that it takes an investment of time and money to improve a system as large as government. Doubtless, if he had more experience working with governments, he would have mentioned others.